FREQUENTLY ASKED QUESTIONS
We do our best to include accurate and detailed product information on every page.
If you have a question about a specific product and you can’t find the answer in the product description, we encourage you to post your question in the community page. The community is often the best source for answers to more involved product questions and troubleshooting.
If you notice any mistakes in the product description, please feel free to let us know via our support page.
We only offer returns for items that arrive damaged, defective, not as advertised, or missing components.
HIVE DEALS : When deals are completed, we submit the group’s order to the vendor up front. This is how we’re able to deliver the best value to our members and is also why all sales are final.
In the event that a product arrives damaged, defective, not as advertised, or missing components, please contact Dealshive Support and we’ll assist you.
A Hive Deal is basically a Group Deal where the more people buy – the lower the price will get.
It’s a Deal on a certain product that has to reach a minimum number of orders (buyers) in order to go live , as we negotiate a low price with the manufacture with the contingency of at least X number of products.
When you join a Hive Deal and the lowest price hasn’t yet been reached, you will not be charged.
If a Hive deal is still active and you’d like to change your participation, you can do so one of the following ways:
- Go to your account page – orders – and cancel the order
- Contact our Support and they’ll do it for you.
Please note: If you choose to cancel and rejoin the Hive Deal, make sure your desired product options are still available before canceling your original order.
If too few people join a Hive Deal and the first price point isn’t reached before the deal ends, the order won’t be placed and payment won’t be captured.